As guests of InterContinental Dubai Festival City for many years my wife and I have fond memories of the hotel and the exceptional concierge. Thank you Adam Keast and your team for the professional and personal service. It led us to become long term guests of InterContinental Hotels & Resorts and passionate fans of a great concierge team at a hotel.

We’ve been working with Butler & Co for over 12 months to lift the standard of service across our entire organisation. The team consistently responds with enthusiasm to each training session and returns to their roles energised, motivated, and ready to apply what they’ve learned. Our partnership has already made a meaningful difference, and we’re excited to continue building on this momentum together.

Adam’s training style is fantastic—engaging, funny, and grounded in real-life examples. What we valued most was his knack for bringing us back to the basics, reminding us of the core service standards that are easy to take for granted in our day‑to‑day operations.