Our CX Solutions
Service Excellence Training
Operational Review and Customer Experience Audits
Customer Experience (CX) Strategy and Advisory
To achieve exceptional customer experience front line employees need to be taken on a journey to understand the customer journey and each individuals role in achieving service excellence. Our training programs encompass the fundamental principles of hospitality enabling teams to deliver consistent customer service and implement new on th
To achieve exceptional customer experience front line employees need to be taken on a journey to understand the customer journey and each individuals role in achieving service excellence. Our training programs encompass the fundamental principles of hospitality enabling teams to deliver consistent customer service and implement new on the job service strategies. Tangible recommendations are delivered through real life examples of exceptional experiences across multiple service industries.
Customer Experience (CX) Strategy and Advisory
Operational Review and Customer Experience Audits
Customer Experience (CX) Strategy and Advisory
Our strategy and advisory program is designed to work in a collaborative environment in order to encapsulate your aspirational service levels and work on solutions to execute these strategies. These can include solutions to map out operational models for new commercial workplace solutions, assistance with customer experience RFP creation
Our strategy and advisory program is designed to work in a collaborative environment in order to encapsulate your aspirational service levels and work on solutions to execute these strategies. These can include solutions to map out operational models for new commercial workplace solutions, assistance with customer experience RFP creation or evaluations and reviews of portfolio modelling to ensure optimisation of teams and service deliveries.
Operational Review and Customer Experience Audits
Operational Review and Customer Experience Audits
Operational Review and Customer Experience Audits
How do you quantify success when it comes to the customer? Our market leading operational review and customer experience audits are designed to walk in your customers shoes to gain a baseline understanding of a typical customer journey. This includes a combination of overt and covert evaluations of your business performance across hotels,
How do you quantify success when it comes to the customer? Our market leading operational review and customer experience audits are designed to walk in your customers shoes to gain a baseline understanding of a typical customer journey. This includes a combination of overt and covert evaluations of your business performance across hotels, restaurants, retail, commercial assets, concierge, cleaning, security, car park, maintenance and public areas. Each detailed report encompasses an in-depth analysis of each interaction and observation taken in a real time assessment through the eyes of your customer. These can be delivered as part of our CX Strategy and Advisory programs or as part of an ongoing review to analyse trend data and performance objectives.
Leadership Mentoring and Coaching
Operational Review and Customer Experience Audits
Operational Review and Customer Experience Audits
Leadership mentoring and coaching can be beneficial to leaders and managers that require assistance with leading teams. These sessions cover aspects of their roles such as:
· Team communication
· Rostering
· Performance management and HR processes
· Motivating team members
· Team training
The mentoring and coaching will be delivered operational
Leadership mentoring and coaching can be beneficial to leaders and managers that require assistance with leading teams. These sessions cover aspects of their roles such as:
· Team communication
· Rostering
· Performance management and HR processes
· Motivating team members
· Team training
The mentoring and coaching will be delivered operationally in person, enabling on the job examples and recommendations as well as remote support as and when challenges arise